If I asked you what your business did, a normal answer would be that it sells products or services in some way. But I prefer the business of telling stories – and I want to talk about two aspects: the story of you, and, the story of your brand.
Ramzey's Big Ideas #2: Enhancing the Customer Experience In today’s market place, restaurants don’t just sell food and drinks… they sell experiences. Our Grounds mission is “to create unique and memorable experiences that spoil our guests”. The fact that this...
A lot of people see the sprawling venues at The Grounds and think of it as one singular unit. But for me, it’s always been a far more personal journey…
If there was a common theme across all of the areas of The Grounds, it would be that of constant innovation. It’s the foundation for everything we do, and will ever do.
Turning crisis into breakthrough Business, just like life, is never perfect. In fact, often it’s the exact opposite of perfect. Running a business where nothing goes wrong is easy – but knowing how to turn a crisis into a breakthrough...