1. These terms and conditions (Terms) apply to all gift vouchers (Voucher) issued by The Grounds (Venue).
2. In these Terms, ‘you’ is the purchaser or recipient of the Voucher and by acquiring, using or attempting to use a Voucher, you agree to be bound by these Terms and any terms printed on the Voucher. It is your responsibility to ensure that any recipient or user of the Voucher is aware of, and complies with, these Terms.
3. The Voucher is a prepaid gift voucher and the amount available for making non-cash payments under the Voucher is set when the Voucher is issued. A service fee is included in the purchase price at the point of sale when purchased online. This service fee is not included in the redeemable value of the Voucher.
4. The amount available for payments under the Voucher cannot be increased once the Voucher has been issued, unless it is for the reversal of payment made error.
5. The Voucher is not legal tender, an account card, a credit or debit card, a cheque, a security or financial product. The Voucher cannot be used to withdraw or redeem cash, reloaded, returned for a refund of have the balance consolidated to a new Voucher.
6. The Voucher can only be used to purchase food & beverages at The Grounds of Alexandria Cafe, The Potting Shed, The Grounds Coffee Factory or The Grounds of The City. The entire Voucher must surrendered to staff at The Grounds at the time of purchase and as such, the entire value of the Voucher must be redeemed in one transaction. Any remaining available balance on the Voucher at the time of redemption, will be forfeited and cash will not be provided in lieu.
7. You cannot exchange or use the Voucher to acquire additional Vouchers or purchase gift cards for any other restaurant, hotel, bar or other venue.
8. The Voucher will expire on the date specified on the Voucher, which will not be earlier than three years from the date of supply of the Voucher by the Venue to you (Expiry Date). The Voucher may not be used to purchase food or beverages or otherwise redeemed after the Expiry Date.
9. The Voucher is not registered to any user and anyone in possession of the Voucher may use it. Any use of the Voucher is deemed to be made by you. The Venue recommends that you keep your Voucher in a secure place. The Venue is under no obligation to replace, and is not otherwise liable or responsible for, any Voucher which is defaced, mutilated, altered, lost or stolen.
10. The Voucher may not be able to be used for certain events or special functions which are held by the Venue. Contact the Venue if you have any questions regarding whether or not the Voucher can be used for a particular event or function.
11. The Voucher can only be used for personal use and must not be used in connection with any marketing, advertising or other promotional activities without the prior written approval of the Venue.
12. The Voucher cannot be used to make transactions that exceed the available balance on the Voucher unless you pay the difference between the balance on the Voucher and the amount of the transaction by another payment method accepted by the Venue.
13. You are responsible for ensuring that the Voucher, where used to purchase alcohol, is used by persons who are at least 18 years of age and that any alcohol purchased using the Voucher is only consumed by persons who are at least 18 years of age.
14. If you have an issue with the purchase made using the Voucher, or otherwise have an issue with your experience at a relevant venue, we recommend you contact the Venue to discuss.
15. The Venue may refuse to redeem any Voucher if fraud is suspected or until the Venue is satisfied that there has been no fraud involved.
16. The Voucher remains the property of the Venue and must be provided to the Venue upon the earlier of the Expiry Date and the date the balance on the Voucher is exhausted.
17. You may have certain rights under the Australian Consumer Law which cannot be excluded and nothing in these Terms should be interpreted as attempting to exclude, restrict or modify the application of those rights.
18. Subject to clause 17 and to the maximum extent permitted by law, the Venue expressly excludes all liability to you for any loss or damage (whether direct, indirect or consequential) howsoever caused in respect of the Voucher.
19. Use of the Voucher is subject to all of the Venue’s policies regarding the goods and services made available by it from time to time.
20. The Venue’s privacy policy explains how the Venue handles the personal information that it may collect from you with respect to the Voucher. A copy of the policy can be accessed here: thegrounds.com.au/privacy-policy.
21. If any provision of these Terms is void, unenforceable or illegal and would not be so if words were omitted, then those words are to be severed and if this cannot be done, the entire provision is to be severed from these Terms without affecting the validity or enforceability of the remaining provisions.
22. These Terms are governed by the laws in force in New South Wales, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.
23. If you have any questions regarding your Voucher, please contact us on 02 9699 2225 or email orders@thegrounds.com.au.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the The Grounds VIP mobile application (the “Service”) operated by The Grounds of Alexandria (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18-years-old and you are legally capable of entering into binding contracts. If you are under 18-years-old, you warrant that you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You agree to be fully responsible for activities that relate to your account or your password. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of The Grounds of Alexandria and its licensors. The Service is protected by copyright, trademark, and other laws of both the Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Grounds of Alexandria. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.
You are permitted to use the Service only as authorised by us. As a user, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Service to create, display, use, play, and download Content subject to these Terms.
Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.
You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by any other users are those of the respective authors or distributors and not of us.
Our Service may contain links to third-party web sites or services that are not owned or controlled by The Grounds of Alexandria.
The Grounds of Alexandria has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Grounds of Alexandria shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We only provide links to external websites as a convenience, and the inclusion of such a link to external websites do not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
The Grounds of Alexandria uses Facebook as a tool for customers to sign up to The Grounds mobile application. When using Facebook, The Grounds VIP mobile application pulls information from the user’s Facebook account including but not limited to public profile, email, user name, birthday, profile picture. The Grounds mobile application uses google maps as a tool to start trips to The Grounds of Alexandria. When using this tool Google and The Grounds mobile application store information referring to the location of the trip was started.
As a condition of your access to and use of the Service, you agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to your access to and use of the Servuce or your breach of these Terms and any applicable law or the rights of another person or party.
This indemnification section survives the expiration of your registration, and applies to claims arising both before and after the registration ends.
You agree that we shall not be liable for any damages suffered as a result of using the Service, copying, distributing, or downloading Content from the Service.\
In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.
You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Service and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Service. You must not assign or otherwise dispose of your account to any other person. Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
The Grounds of Alexandria its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortious behaviour, negligence or any other cause of action.
We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the content contained on the Service for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Service or that the operation of our Service will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Service.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.
It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to stop using the Service. Your continued use of the Service will be deemed as your acceptance thereof.
