Here at The Grounds of Alexandria, we work with have some of the most creative and innovative minds in the business. We encourage a unique entrepreneurial mindset, intelligence that is based on insight, and the desire to understand our customers, so we can create the most innovative ideas, to surprise and delight them in everything we do.
The Grounds of Alexandria Cafe are looking for a full-time takeaway attendant who is a motivated and passionate customer service focused individual to join our team. As our full-time takeaway attendant, you will be the first point of contact for some of our guests, and therefore, your exceptional customer service, communication and interpersonal skills will be critical to the success of delivering service with efficiency and consistency, in a friendly and polite manner.
You will be well versed in working in a fast paced environment, and possess the ability to multi-task, while ensuring that our guest experience is maximised. There should be no task you view with greater significance than the sound of your customers feedback.
KEY SKILLS & REQUIREMENTS
Strong experience operating a cash register/ POS system in a fast paced environment
Ability to work well independently, and in a team
Efficient time management skills
Ability to manage conflicting demands
Experience resolving customer complaints and making quick decisions
A minimum of 2 years experience in a fast paced and heavy volume restaurant/venue.
Friendly: You are bubbly, kind, and approachable, displaying the utmost respect and service standards to all customers and staff.
Hard-worker: You do everything to the best of your ability, demonstrating a sense of urgency, with great effort and endurance.
Attentive: You are always aware of your surroundings, paying close attention to customer needs.
Passionate: You are highly driven and energetic- passionate about delivering our unique experience.
Articulate: Must have great communication skills, particularly with regard to coffee. Strong command of the English language is also preferred.
Customer focused: You go above and beyond to deliver an exceptional experience for all guests.
Qualifications, Education & Experience
A minimum of 2 years experience in a similar role is required.